You also have the right to make a complaint to the ICO (www.ico.org.uk) at any time however we would prefer it if our customers contacted us in the first instance to voice their concerns.
Third-party Website Links Salcombe Design Company’s website includes links to and from third-party websites, plug-ins and applications, these allow us to give our customers an enhanced browsing experience. By clicking on these links, you may be allowing third parties to collect, store or share your personal data. We have no control over these third-party websites, plug-ins or applications and so we cannot be held responsible for their privacy policies. We advise all our website visitors to read the privacy policies of all third-party websites to understand what personal data they may collect about you and how they may use it.
How We Collect Your Data This section outlines the types of personal data we collect about yourself. We only collect personal, identifying data when it is provided by you or on your behalf in regards to an enquiry or when you purchase one of our services. This data is important and necessary because it allows us to fulfil our contractual obligations and meet any special requirements you may have. For example, if you would like to accept payments on your e-commerce website. We never collect any information about criminal convictions or offences. We do collect, analyse and store aggregated data which allows us to perform statistical analysis on our website however we never combine this with your personal data. This data cannot personally identify any of our customers.
Third parties. We collect our customers’ personal data from various third parties who may be based outside of the EEA (European Economic Area). These include: - Analytics providers such as Google - Social media platforms such as Facebook Inc. - Search engine providers such as Google - Third-party marketing providers such as Mail Chimp.
If You Fail to Provide Your Personal Information If we are required by law or under the terms of a contract to collect your personal data and you fail to provide it, we will suspend the service we provide to you and notify you of this at the relevant time.
How We Process Your Personal Data Salcombe Design Company will only use your personal data in accordance to the law. Most commonly, we will use your personal data: • to perform our paid services such as building your website. • to comply with a legal obligation. • to carry out our business interests such as marketing.
Types of personal data Below you will find an explanation of the type of data we receive from you and store in order to fulfil our contractual obligation to you. Contact data Billing address, email address and telephone numbers. Financial data Basic payment details and transaction history. Identity data First name, last name, company, social media username or a similar identifier. Marketing and communication data Your communication and marketing preferences in receiving information from us and our third parties. Profile data Any services purchased by you, your feedback and survey responses. Usage data Information about how visitors use our website including browsing actions and patterns. These help us to improve our website performance, design and functionality. Technical data Your Internet protocol (IP) address, browser type and version, time zone setting and location, browser version, platform and other devices you use to access our website. Transaction data Details about the services you have purchased from us.
Our Lawful Basis This is the lawful basis upon which we use to collect, store and use your personal data. Consent Where you have given your consent for us to use your personal data for a specific purpose, for example to receive our newsletters. Contract When using your data is necessary for us to fulfil our contractual obligations to you, such as taking payment for services provided.
Legal obligation This is when we have a legal or regulatory obligation to hold and process your data. We have created examples to explain the lawful basis on which we process your data. - To accept, manage and communicate with you regarding your purchased services we will use your contact, identity, financial and marketing preferences. This is important because it allows us to fulfil our contractual obligations with you. - To send a requested quote we will use your contact, identity, profile and marketing preferences. This is important because it allows us to fulfil our contractual obligations with you. - To manage, improve and test our website (including analysis, maintenance, hosting and reporting) we will use our customers' usage and technical data. This enables us to run and grow our business, prevent our website from hacking and improve our IT systems. - To promote our latest offers, service launches and other marketing purposes such as making product recommendations we will use your contact, identity, profile, technical and marketing preferences. We do this because it allows us to understand how our customers use our website, to grow our business and to inform our future marketing strategies.
Marketing We strive to always be transparent about how we process your personal data and how we use it to communicate with you for marketing purposes. We may analyse and use your personal data to form a view of what services, offers or other things we think may be of interest to you. For example, if you have expressed an interest previously in one of photography content creation packages. When you send an enquiry and purchase a service from us, we will automatically add your details onto our marketing lists. We may share your personal data with our third-party affiliates who carry out marketing services on our behalf (for example, organisations which we use to send e-mails to our newsletter subscribers), but only where we have the right to do so. In accordance to stringent data protection laws, we always provide our customers with the option to change their marketing and advertising preferences at the bottom of every marketing email they receive from us. If you are unhappy and would like to be removed from our mailing lists then please contact us using the information provided above or click the ‘unsubscribe’ link at the bottom of our marketing emails. If you do opt out of receiving marketing information from us, we may still use your personal data for other purposes, for example in connection with your website management. We always act within the lawful basis for doing so.
A Change of Purpose We will only use your personal data for the reason that we collected it for however if we feel it could be beneficial for us to use it for another purpose – always still within our lawful basis – we shall. If we do use your personal data for an additional reason we will notify you. In rare circumstances we may use your personal data without your knowledge but only where there is a requirement by law.
Sharing Your Personal Data We may have to share your personal data with the aforementioned third parties but rest assured, they must also respect the security of your personal data and act within the law as they process your data to fulfil their contractual obligations to us.
Transferring Your Data Internationally We will only share your personal data within our company but on occasion we may need to transfer your data outside the European Economic Area (EEA) in order to perform our legitimate duties. Some of our third-party service providers will be based outside the EEA and so the processing of your personal data will involve an international transfer. We may transfer data to US based service providers but only those who operate in accordance to the Privacy Shield which requires them to provide stringent protection to all personal data shared between the Europe and the US.
Your Data’s Security We have stringent security measures in place to help prevent your personal data from being accidentally lost, used or accessed in an illegal way. Your data will only be accessed by individuals within our business who have a legitimate interest to do so such as for creating our email campaign or for responding to any enquiries you may have made. Our staff always act with strictest confidentiality and we have procedures in place in the case of a data breach. If one arises, we make a commitment to contact all our affected customers and the applicable regulatory body.
How We Store Your Data We will only store your data for as long as it is necessary for us to perform our duties, including managing your website, marketing, accounting, conducting statistical analysis and any legal requirements. When we run our website reports we anonymise all personal data so that it cannot identify our customers. All companies are required to keep basic customer information such as contact, identity and transactional data for up to six years after the end of the tax year. Please note: we will only use your basic financial data in order to process payments. We do not store any of your card details. In the case of a complaint or the prospect of litigation we may have to retain your personal data for a longer period however, in this circumstance, we will notify you.
Our Third Parties Service providers These are third-parties who provide IT, system administration services and marketing services. They may be based inside or outside of the EU. Additional third-party service providers include: • Review websites such as TrustPilot, 7th Floor, 1 St Martin’s Le Grand, London EC1A 4NP, United Kingdom • Marketing service providers such as Mail Chimp, 675 Ponce De Leon Ave NE #5000. Professional advisors Such as lawyers, bankers, auditors and insurers based within the United Kingdom who may provide consultancy, banking, legal, insurance and accounting services to Salcombe Design Company. Regulators and other authorities They are based within the United Kingdom or the Republic of Ireland who may require reports on our business such as HM Revenue & Customs.