Our Cookie Policy

This cookie policy was last updated on 3rd October 2020.

Salcombe Design Company knows that privacy is paramount to all its customers and website visitors, and we are committed to protecting their personal data. This privacy policy will describe how we collect, use and store your personal data and the lawful basis for doing so whenever you visit our website, (www.salcombedesigncompany.co.uk), pay for one of our services, subscribe to our newsletter or interact with us on social media. It will also tell you about your rights and how the law protects you.

Whenever we mention "we", "us" or "our" in this privacy policy, we are referring to Salcombe Design Company which is the controller of, and thus responsible for, this website.

If you have any questions about this privacy policy or would like to exercise your legal rights, please contact Salcombe Design Company in writing by emailing:
info@salcombedesigncompany.co.uk

If you do not agree with this privacy policy, we advise that you stop using our website immediately.

You also have the right to make a complaint to the ICO (www.ico.org.uk) at any time however we would prefer it if our customers contacted us in the first instance to voice their concerns.

Changes to Your Personal Information
Our privacy policy is always under review and subject to change as our business grows and the services we offer our customers diversifies. Any updates to our privacy policy can be found on this page.
It is paramount that the personal data we hold about you is accurate and up to date, therefore please inform us of any changes to your personal details.

Third-party Website Links
Salcombe Design Company’s website includes links to and from third-party websites, plug-ins and applications, these allow us to give our customers an enhanced browsing experience. By clicking on these links, you may be allowing third parties to collect, store or share your personal data. We have no control over these third-party websites, plug-ins or applications and so we cannot be held responsible for their privacy policies. We advise all our website visitors to read the privacy policies of all third-party websites to understand what personal data they may collect about you and how they may use it.

How We Collect Your Data
This section outlines the types of personal data we collect about yourself. We only collect personal, identifying data when it is provided by you or on your behalf in regards to an enquiry or when you purchase one of our services. This data is important and necessary because it allows us to fulfil our contractual obligations and meet any special requirements you may have. For example, if you would like to accept payments on your e-commerce website.
We never collect any information about criminal convictions or offences.
We do collect, analyse and store aggregated data which allows us to perform statistical analysis on our website however we never combine this with your personal data. This data cannot personally identify any of our customers.

How Your Personal Data Is Collected
We collect our customers’ personal data through the following ways:
Direct interactions.
This is when your personal data is provided either by yourself or on your behalf, often in regards to purchasing our services. We will collect your data (such as identity and contact details) when you complete an online form, subscribe to our newsletter or correspond with us either by post, phone or email.
Automated technology.
We automatically collect personal data such as technical and usage whenever you browse or interact with our website. We do this by using cookies, server logs and other similar technologies provided by third-party companies. More information concerning our use of cookies is available further on in this privacy policy.
Publicly available information.
In order to improve our customers’ experience, maintain our level of customer service and add additional content to our website, we gather publicly available information from sources such as TrustPilot and other review sites.

Third parties.
We collect our customers’ personal data from various third parties who may be based outside of the EEA (European Economic Area). These include:
- Analytics providers such as Google
- Social media platforms such as Facebook Inc.
- Search engine providers such as Google
- Third-party marketing providers such as Mail Chimp.

If You Fail to Provide Your Personal Information
If we are required by law or under the terms of a contract to collect your personal data and you fail to provide it, we will suspend the service we provide to you and notify you of this at the relevant time.

How We Process Your Personal Data
Salcombe Design Company will only use your personal data in accordance to the law. Most commonly, we will use your personal data:
• to perform our paid services such as building your website.
• to comply with a legal obligation.
• to carry out our business interests such as marketing.

Types of personal data
Below you will find an explanation of the type of data we receive from you and store in order to fulfil our contractual obligation to you.
Contact data
Billing address, email address and telephone numbers.
Financial data
Basic payment details and transaction history.
Identity data
First name, last name, company, social media username or a similar identifier.
Marketing and communication data
Your communication and marketing preferences in receiving information from us and our third parties.
Profile data
Any services purchased by you, your feedback and survey responses.
Usage data
Information about how visitors use our website including browsing actions and patterns. These help us to improve our website performance, design and functionality.
Technical data
Your Internet protocol (IP) address, browser type and version, time zone setting and location, browser version, platform and other devices you use to access our website.
Transaction data
Details about the services you have purchased from us.

Our Lawful Basis
This is the lawful basis upon which we use to collect, store and use your personal data.
Consent
Where you have given your consent for us to use your personal data for a specific purpose, for example to receive our newsletters.
Contract
When using your data is necessary for us to fulfil our contractual obligations to you, such as taking payment for services provided.

Legal obligation
This is when we have a legal or regulatory obligation to hold and process your data.
We have created examples to explain the lawful basis on which we process your data.
- To accept, manage and communicate with you regarding your purchased services we will use your contact, identity, financial and marketing preferences. This is important because it allows us to fulfil our contractual obligations with you.
- To send a requested quote we will use your contact, identity, profile and marketing preferences. This is important because it allows us to fulfil our contractual obligations with you.
- To manage, improve and test our website (including analysis, maintenance, hosting and reporting) we will use our customers' usage and technical data. This enables us to run and grow our business, prevent our website from hacking and improve our IT systems.
- To promote our latest offers, service launches and other marketing purposes such as making product recommendations we will use your contact, identity, profile, technical and marketing preferences. We do this because it allows us to understand how our customers use our website, to grow our business and to inform our future marketing strategies.

Marketing
We strive to always be transparent about how we process your personal data and how we use it to communicate with you for marketing purposes.
We may analyse and use your personal data to form a view of what services, offers or other things we think may be of interest to you. For example, if you have expressed an interest previously in one of photography content creation packages.
When you send an enquiry and purchase a service from us, we will automatically add your details onto our marketing lists.
We may share your personal data with our third-party affiliates who carry out marketing services on our behalf (for example, organisations which we use to send e-mails to our newsletter subscribers), but only where we have the right to do so.
In accordance to stringent data protection laws, we always provide our customers with the option to change their marketing and advertising preferences at the bottom of every marketing email they receive from us.
If you are unhappy and would like to be removed from our mailing lists then please contact us using the information provided above or click the ‘unsubscribe’ link at the bottom of our marketing emails.
If you do opt out of receiving marketing information from us, we may still use your personal data for other purposes, for example in connection with your website management. We always act within the lawful basis for doing so.

A Change of Purpose
We will only use your personal data for the reason that we collected it for however if we feel it could be beneficial for us to use it for another purpose – always still within our lawful basis – we shall. If we do use your personal data for an additional reason we will notify you. In rare circumstances we may use your personal data without your knowledge but only where there is a requirement by law.

Cookies
We utilise cookies on our website because they allow us to provide our customers with a tailored experience and make routine improvements to our website.
What is a cookie?
Simply put, cookies are small files which contain information. When you consent to cookies they will then be stored on your browser or your device’s hard drive.
Salcombe Design Company’s website uses three different types of cookies and we’ve outlined them below.
Strictly necessary cookies.
These cookies are critical to the functionality and operation of our website. They enable you experience interactive features on our website, to browse our services and send enquiries. Please note: these cookies do not store identifiable data.
Analytical cookies.
In order to maintain our website’s high standard and improve our customer’s journey, we utilise analytical cookies. They allow us to count the number of visitors to our website, see how they move around on our site and understand the content they enjoy the most. They are integral to running a modern, accessible and secure website.
Functionality cookies.
These cookies allow us to recognise repeat visitors to our website which in turn allows us to deliver personalised offers and remember your preferences.
Third-party cookies.
Our third-parties such as social networks and website analysis service providers may also use cookies which we have no control over.
Disabling Cookies
You can disable and block cookies at any time through your browser settings, yet if you do so some parts of our website may not function properly.

Sharing Your Personal Data
We may have to share your personal data with the aforementioned third parties but rest assured, they must also respect the security of your personal data and act within the law as they process your data to fulfil their contractual obligations to us.

Transferring Your Data Internationally
We will only share your personal data within our company but on occasion we may need to transfer your data outside the European Economic Area (EEA) in order to perform our legitimate duties. Some of our third-party service providers will be based outside the EEA and so the processing of your personal data will involve an international transfer. We may transfer data to US based service providers but only those who operate in accordance to the Privacy Shield which requires them to provide stringent protection to all personal data shared between the Europe and the US.

Your Data’s Security
We have stringent security measures in place to help prevent your personal data from being accidentally lost, used or accessed in an illegal way. Your data will only be accessed by individuals within our business who have a legitimate interest to do so such as for creating our email campaign or for responding to any enquiries you may have made.
Our staff always act with strictest confidentiality and we have procedures in place in the case of a data breach. If one arises, we make a commitment to contact all our affected customers and the applicable regulatory body.

How We Store Your Data
We will only store your data for as long as it is necessary for us to perform our duties, including managing your website, marketing, accounting, conducting statistical analysis and any legal requirements. When we run our website reports we anonymise all personal data so that it cannot identify our customers.
All companies are required to keep basic customer information such as contact, identity and transactional data for up to six years after the end of the tax year. Please note: we will only use your basic financial data in order to process payments. We do not store any of your card details.
In the case of a complaint or the prospect of litigation we may have to retain your personal data for a longer period however, in this circumstance, we will notify you.

Your Legal Rights
We always respect the rights of our customers and website visitors. We will never charge an administration fee if a customer wishes to exercise their legal rights by requesting the erasure of their personal data. If you wish to complain you can do so at any time by using the contact email provided at the top of this privacy policy.
Access your data
You can ask us for a copy of the personal data we hold about you and check that we are processing it lawfully.
Correction
You can ask us to correct any inaccurate personal data we hold about you.
Erasure
You can ask us to delete your personal data in the instance that:
• you believe there is no sound reason why we should continue to process it
• you suspect we have used your data inappropriately
• local data laws have changed and we have yet to comply with them
Please note: sometimes we may not be able to enact your request for specific legal reasons, if this is the case, we shall notify you.
Objection
At any time, you may object to how we process your personal data if you believe it will impact on your fundamental rights and freedoms.
Restrict processing
You can also request that we suspend or restrict the use of your personal data if you believe the data in incorrect, you believe that we’ve used it unlawfully (but you don’t want us to erase it) or that you are in the process of a third-party legal claim.
Request a transfer
At any time, you may request a transfer of all the personal data you provided to us.
Withdraw your consent
You can redact your consent to the manner of which we process your personal data but it will not affect the lawfulness of how we used your data previously.

Our Third Parties
Service providers
These are third-parties who provide IT, system administration services and marketing services. They may be based inside or outside of the EU.
Additional third-party service providers include:
• Review websites such as TrustPilot, 7th Floor, 1 St Martin’s Le Grand, London EC1A 4NP, United Kingdom
• Marketing service providers such as Mail Chimp, 675 Ponce De Leon Ave NE #5000.
Professional advisors
Such as lawyers, bankers, auditors and insurers based within the United Kingdom who may provide consultancy, banking, legal, insurance and accounting services to Salcombe Design Company.
Regulators and other authorities
They are based within the United Kingdom or the Republic of Ireland who may require reports on our business such as HM Revenue & Customs. 

Glossary
Please see below an explanation of terms featured in this privacy policy.
Aggregated data
This is information such as statistical or demographic data which may be derived from personal data to perform an analysis of our website and marketing strategies. It cannot be used to personally identify you.
Controller
The person within the company who determines the purposes and methods of processing personal data.
Data subject
A living person (a customer) who is identifiable by their personal data.
Personal data
This is information which can identify a data subject. This does not include anonymised or aggregated data
Processor
Those who are responsible for processing personal data on behalf of the controller.
ICO
Information Commissioner’s Office, the UK supervisory authority for data protection issues.